Privacy Policy for CULLAB (Listener Edition)

Effective Date: May 12, 2025

CULLAB is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the “Service”).

By using CULLAB, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name, email, and password when you register for an account.

• Optional profile information such as display name or avatar.

b. Usage Data

• Interactions with songs, playlists, and features.

• Search queries and listening history.

c. Device & Technical Information

• IP address, device type, operating system, and crash logs.

d. Location Data

• If enabled, we may access coarse location data to optimize regional content.

2. How We Use Your Information

We use the information we collect to:

• Provide and personalize the listening experience.

• Improve app functionality and performance.

• Communicate with you (e.g., notifications, updates, support).

• Enforce our Terms of Service and prevent abuse.

• Analyze user behavior to improve the platform.

3. Sharing Your Information

We do not sell your personal data. We may share information with:

• Service providers (e.g., analytics, cloud hosting, customer support).

• Legal authorities when required by law or to protect rights.

• Third-party partners only with your explicit consent (e.g., for contests or collaborations).

• We use trusted third-party tools including Firebase Authentication, Firestore, Firebase Analytics, and Crashlytics to deliver core services. These providers may collect data such as device information, crash reports, and app usage statistics.

4. Your Rights and Choices

• Access & Update: You can view or edit your personal information in your profile settings.

• Delete Account: You may request account deletion at any time.

• Opt-Out: You may disable non-essential notifications and location access.

5. Data Access and Deletion Requests

If you wish to access, update, or delete the personal data we hold about you, please contact us at support@cullab.co. We will respond to your request within 30 days.

6. Data Retention

We retain your data only for as long as necessary to provide the service and fulfill legal obligations. Upon account deletion, personal data is purged within 30 days.

7. Security

We use industry-standard encryption, secure servers, and access controls to protect your data. However, no method of transmission over the internet is 100% secure.

8. Children’s Privacy

CULLAB is not ALLOWED for children under 13. We do not collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy. When we do, we’ll revise the date at the top and may notify you within the app.

10. App Privacy Compliance

This Privacy Policy reflects the data practices as disclosed in the App Store’s App Privacy section. The data collected may be used for app functionality, analytics, and crash diagnostics, and is never sold to third parties.

11. Contact Us

If you have questions or concerns, contact us at: CULLAB@cullab.co